The Clinical Director of the Addiction Resource Center, based in Washington, DC, is responsible for the overall clinical oversight of tele-health services. These services, soon to be piloted on a 24/7 basis, provide support, information, education, and assessment/referral services to individuals concerned about their substance use, a loved one one’s use, or professionals and educators seeking more information on treatment options. Focused on quality care for callers, ethics, best practices, and evidence-based approaches, the Clinical Director provides counsel to clinical staff on clinical resources, compliance, and regulatory standards. The Clinical Director must be progressive in thinking and capable of working in a fast paced, technology start-up type environment. Licensure/ certification in substance use counseling required. Experience in tele-behavioral health systems is preferred. The following are some specific duties of this position:
- Collaborate with clinicians, peer recovery support specialists and other consultants to oversee treatment linkage services and patient guidance that is consistent with appropriate treatment referral principles and practices.
- Ensure that clinical protocols are evidence-based and updated as necessary.
- Ensure that the clinical approaches to substance use disorder assessment and treatment linkage tactics are evidence-based and best practice, and updated as necessary.
- Provide and document that direct clinical supervision is provided at least one hour per week individually or in a group setting, with group supervision not to exceed 50 percent of supervision time.
- Track metrics on usage rates (i.e., first time callers, locale of caller, follow-up calls made and follow-up callers, etc.) to ensure viability of program.
- Ensure that Social Workers are trained to provide assessments and recommendations for callers with substance use disorders.
- Determine, host, and participate in staff education activities and provide consultation to program personnel.
- Staff the call center team as appropriate to fully support a 24/7 operation, ensuring that staffing meets clinical and regulatory requirements.
- Provide feedback to the technology team regarding database and user-interface program effectiveness to ensure improvements are implemented for the efficiency of Addiction Resource Center functionality.
- Ensure that all staff are properly licensed or credentialed, following NASW standards, and are meeting their appropriate CEU requirements.
- Identify quality care indicators and outcome objectives, and collect/review reports to monitor team and program performance.
- Master’s degree in social work or professional counseling from an accredited institution;
- Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) and a CADC (Certified Alcohol and Drug Counselor);
- Five years post-clinical licensure/certification/specialty experience in substance use disorder and dual diagnoses;
- At least three years of prior clinical supervisory experience;
- Knowledge of current opioid addiction and overdose crisis;
- Expertise in evidence-based practices for substance use disorders, and the ongoing ethical and practice issues affecting individuals and families seeking, in treatment, or in recovery;
- Understanding of HIPAA privacy rules;
- Excellent interpersonal, oral, written, and communication skills to work with a multidisciplinary team;
- Experience in tele-behavioral health services preferred;
- Experience working in a 24/7 call center preferred;
- Ability to think outside the box;
- Demonstrated ability to manage and lead a culturally diverse team efficiently;
- Ability to work in a high pressured, fast paced environment with start-up feel;
- Ability to problem solve.
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